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Established in 1914 by the state legislature, State Fund is California's most reliable provider of workers' compensation insurance and a vital asset to California businesses. State Fund supports California's entrepreneurial spirit and plays a stabilizing role in the economy by providing fairly priced workers' compensation insurance, helping California employers keep their workplaces safe, and restoring injured workers.

State Fund Expands Automated Virtual Opportunities for Customers

January 27, 2020

State Fund is enhancing our “virtual assistant”, an automated response system on Launched in 2019, this system has allowed medical providers to get their most frequently asked medical billing questions answered 24 hours a day, seven days a week.

On January 26, 2020, this technology is expanding to give policyholders and injured workers the ability to automatically obtain claim number and adjuster information, without having to call the customer service line or log into a State Fund Online account.

This feature is accessible by accessing a button imprinted with “Need Claim Information?” on both the “I’m an Employer” and “I’m an Employee” pages.

An enhancement to the current virtual assistant on the “I’m A Medical Provider” page is a new “click to chat” feature for live online assistance in the event that the automated system does not have the information requested by medical providers. The click to chat feature is available between the hours of 7:30 am – 5:00 pm. Other automated information contained by the medical provider virtual assistant includes:


State Fund is California’s leading provider of workers’ compensation insurance. Not for profit and funded solely by premiums and investment income, we’ve supported California’s entrepreneurial spirit and played a vital role in the state’s economy for more than 100 years. By innovating in areas such as workplace safety and injured worker care, we’re committed to serving California for the next 100 as well. To learn more or get a quote, contact your broker or visit

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