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Reference Guide For Billing Services - General Billing Information

Service Fee Invoices: In compliance with the Master Agreement Addendum, all participating state agencies must pay a monthly flat fee. This monthly fee is not negotiable. Therefore State Fund does not make any adjustments.

NOTE: If you have any issues or concerns, please contact your CalHR representative.

Benefit Reimbursement Invoices: In compliance with the Master Agreement, all participating State Fund agencies must reimburse State Fund for all temporary disability and permanent disability compensation, medical services and treatments, miscellaneous services and penalties/arbitration costs we have paid. On occasion, a clerical error may inadvertently result in a charge to your department. If you identify an error that needs correction, please contact State Contract Services' Program Administrative Analyst, Ingrid Minugh, by e-mail and state the problem in detail.

NOTE: You will receive a response no later than 48 hours after receipt of your inquiry.

All Invoices: State Fund will issue replacement Invoices upon your written request. In your request, please e-mail the following information to Erlinda V. Manzano:

  • Billing/Agency Code (Example: 012-123)
  • Department Name/Location
  • Invoice Date(s)
  • Contact Name/Phone Number
  • Fax Number (so we may respond promptly)

Working Capital Account (Deposits): State Fund pays workers' compensation bills directly on behalf of the injured/ill employees. Bills may include benefits for temporary/permanent disability, medical services and treatment and miscellaneous services. The state agencies reimburse State Fund's State Contract Services for these bills.

Twice a month (on the 15th and 30th or 31st) State Fund sends invoices summarizing the amount of workers' compensation, medical services and treatment, and miscellaneous services it has paid. These invoices include a detailed listing of all claims billed during that period.

State Fund sends the invoices to state departments' accounting offices for processing. The department claims coordinators/Return-to-Work Coordinators must review the invoices. If there are discrepancies, the coordinator must notify the local State Fund claims adjuster.

State Fund will process the request for review and monitor it for accuracy. If there actually is an error, State Fund will make an adjustment to the next month's bill accordingly. If there are any unforeseen delays in crediting your bill, you will receive a written explanation as to the reason for the delay.

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