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Medical Providers
Information for Medical Providers

Medical Billing

We’re committed to providing quality service to all of our customers, including members of the medical community who partner with us to ensure the best possible outcomes for the injured workers and the employers we serve in California.

We’ve enhanced our virtual assistant, allowing you to get your most frequently asked medical billing questions answered quickly 24/7.

You can enter multiple inquiries at one time to:

  • Obtain claim number and claim information
  • Obtain bill status/payment information
  • View and print an explanation of review (EOR)
  • Get a utilization review (UR) fax number
  • Find status of a lien settlement and when the check has issued and where it was sent
  • Update your address
  • Access a “click to chat” feature between the hours of 8:00 AM – 5:00 PM for live online assistance in the event that the automated system does not have the information you need

Ready to get started? Click on the orange virtual assistant icon at the bottom right.

Information, forms, addresses, and submission data:

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