Customer Support
888-STATEFUND (888-782-8338)
We use payroll reports to make sure we can determine the cost you should pay for insurance coverage, just as any carrier would require.
2. What if my payroll is higher or lower than I already submitted?Contact us to correct your report as soon as possible. If you have a broker, please contact your broker.
3. How do I calculate payroll premium and complete my payroll report?You’re not required to calculate premium if your policy is on stipulated billing. You’ll only need to provide payroll figures for each class code for the period specified on the payroll report. You’ll also need to provide payroll for covered officers, LLC members, and/or partners included in your policy.
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4. Why are class codes listed with different dates on my payroll report?This is called a split payroll and occurs when there is an Anniversary Rating Date on your policy. The Anniversary Rating Date is the month and day that rates, rating plans, and rating systems are initially applied to an in-force policy and each annual anniversary thereafter. This causes your policy to have more than one rate. As a result, you’ll need to note each class code and date specified on your payroll report.
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5. I made a mistake on my payroll report. How do I correct it? If you made an error completing an electronic payroll report you can call (888) 782-8338, but only by 1:00 PM. on the same business day that you
submitted your payroll. Otherwise you may resubmit an electronic payroll report in the same way you resubmit a paper report, by printing a copy and
annotating changes. It is imperative that you re-sign, re-date, and write "Revised" on the report, so we can verify when the changes were made.
If you don’t have a copy of the previously submitted report, please call (888) 782-8338 to request one. We can mail, fax, or email you the report. Once you make all the corrections, fax the report to (925) 416-3361, email us at bsu@scif.com or mail it to:
State Fund
Attention: Billing & Collections
P.O. Box 9102
Pleasanton, CA 94566-9102
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6. Do I need to send in a payroll report if I have no payroll?Yes, you need to send in a report to notify us that you have no payroll. If you have access to your policy on State Fund Online, you may log into your account to report that you have no payroll. If you are submitting your report through the mail, simply write “none” on all pages and sign and date them before mailing the report to us.
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7. Do I sign all the pages of my payroll report?Yes, you are certifying that each page of your report is accurate; all pages need to be signed, dated, and submitted, even if you do not have payroll on those pages.
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8. Where do I send my payroll report if my policy is in jeopardy of being canceled soon?If you have access to your policy on State Fund Online, you may log into your account to report payroll. If using State Fund Online is not an option for you, you may call (888) 782-8338 to report your payroll.
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9. How can I verify State Fund received and posted my payroll report?If you are a registered State Fund Online user, you can easily check your policy to verify your report was received, or you may call (888) 782-8338 to verify that we received and posted your report.
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