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Policyholder Services and Contact Information

We’re here to offer assistance and support, here’s where you’ll find the contacts you need:

CUSTOMER SUPPORT	Virtual Assistant Our virtual assistant can help with claims, billing, policy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window.
ONLINE SERVICES State Fund Online can handle a variety of requests quickly, without the need for you to pick up the phone. Here are a few examples: View and pay your bill Sign up for auto pay Submit payroll Request a Certificate of Insurance Get claims information Email your claims adjuster Save and print documents	State Fund Online Not yet registered? View our How to Register Guide and video.
PAYMENT AND PAYROLL REPORT SUBMISSION If you need to remit payment for payroll reports and premium bills, please use one of these options.	Send to policyassistance@scif.com Make a payment online Mail payment to: State Compensation Insurance Fund P.O. Box 51092 Los Angeles, CA 90051-5392 Call Customer Support at (888) 782-8338
NEXT DAY PAYMENT PROCESSING Do you need to get a payment in fast? Use this address to remit payment for next-day processing.	Lockbox Service #0107441 Attn: State Compensation Insurance Fund 3440 Flair Drive El Monte, CA 91731-282
NEW CLAIMS Do you need to report a new injury claim? Here are a number of ways you can get that to us fast.	State Fund Online Use our Virtual Assistant (green icon below) (888) 782-8338 (800) 371-5905 Fax Need help filing a claim? See our How to File a Claim guide and video.
COVID REPORTING We have a dedicated email and phone number for COVID-19 claims to facilitate reporting.	COVID@scif.com (800) 325-1284
STATE FUND MPN Use our Provider Finder to locate a doctor in our medical provider network near you.	Find a provider in the State Fund MPN
POLICY INFORMATION Have a question about your policy? We have a few ways to get a hold of us, including a dedicated email inbox. Certificates of Insurance Renewal Inquiries Pricing and Quote Questions Loss Run Requests Class Code and Payroll Updates Cancel a Policy	policyassistance@scif.com (888) 782-8338 State Fund P.O. Box 8192 Pleasanton, CA 94588-8792
POLICY BILLING Do you have questions about payments, billing, premium transfers, audit inquiries? We can also help answer questions with dividends, reinstatement requests, and new business premium payments.	State Fund Online bsu@scif.com (888) 782-8338 State Fund PO Box 51092 Los Angeles, CA 90051-5392
OVERNIGHT MAIL Do you need to get a physical report or payment check to us overnight? Use our lockbox for policy bill and invoice payments, payroll reports, or new business premium payments.	Lockbox Service #0107441 Attn: State Compensation Insurance Fund 3440 Flair Drive El Monte, CA 91731-2823
ONE TIME PAYMENT Do you just need to make a one-time payment? With our online one-time payment service, you can view your invoice, pay your bill, and submit your payroll.	Make a Payment
BANKRUPTCY AND COLLECTION NOTICES Call our dedicated phone line if you have needs related to bankruptcies or collections.	(855) 301-1212
POLICY DISPUTE RESOLUTION If you have a dispute, first contact customer support. If you have a dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program.	(888) 782-8338 (925) 460-6530 BC-CAP@scif.com Customer Assistance Program P.O. Box 8192 Pleasanton, CA 94588
FRAUD HOTLINE Don’t wait to report something that seems suspicious. Call or email us. Our investigation professionals welcome any tips that could help them expose fraud within the workers’ compensation system.	SIUMailbox@scif.com (888) 782-8338